Empowering Your Digital Life, One Solution at a Time
Dedicated Technology Solutions for Growing Businesses
Lewan Technology empowers businesses in Colorado, Wyoming, New Mexico, and beyond with comprehensive technology solutions and personalized support. We've been helping companies like yours optimize their operations, boost efficiency, and achieve greater success since 1972.
Managed IT Services
- Proactive monitoring and management of your IT infrastructure, ensuring optimal performance and security.
- Responsive technical support to resolve issues quickly and efficiently.
- Comprehensive security solutions to safeguard your data and systems.
Print & Document Solutions
- Comprehensive print and copier management, reducing costs and optimizing workflows.
- Wide range of high-quality printing, copying, and scanning solutions.
- Sustainable print solutions to minimize your environmental impact.
Business Technology Solutions
- Strategy development and implementation of innovative technologies.
- Cloud computing solutions for increased flexibility and scalability.
- Collaboration and communication tools to enhance teamwork and productivity.
Our Expertise & Resources
Our team of skilled professionals, backed by the resources of Xerox, provides:
- Expert advice: We collaborate with you to identify your unique technology needs and goals.
- Custom solutions: We tailor our services to your business size, industry, and budget.
- Local support: We have dedicated teams in Colorado, Wyoming, and New Mexico.
What Sets Us Apart
- Single point of contact: You'll have a dedicated account manager who understands your needs and becomes your trusted advisor.
- Local decision-making: We make independent decisions to ensure your needs are met promptly and efficiently.
- Global backing: As a Xerox company, we have access to resources and expertise on a global scale.
Partner with Lewan Technology and simplify your technology landscape. Contact us today to schedule a consultation and learn how we can help your business thrive!
Business Operations and Customer Service
Lewan Technologies has garnered mixed reviews from customers, with some praising their service and others expressing frustration and disappointment. The company's long-time local Colorado reseller and VP of sales Tony have been commended for their professionalism and dedication to providing excellent service. However, several customers have reported encountering issues with the company's Xerox/copier division, citing poor service, hidden fees, and unresponsive customer support.
Customer Service Issues
Many customers have expressed frustration with Lewan's customer service, citing extended wait times, difficulty communicating with customer support agents, and being placed on hold for hours. One customer reported having to call the company 12 times in three days to order supplies, only to be placed on hold for over an hour each time. Others have experienced issues with language barriers, with some agents having poor English skills, making it difficult for customers to communicate their needs.
Billing and Contracts
Several customers have reported encountering issues with Lewan's billing practices, including hidden fees, secret charges, and entrapment clauses in contracts. One customer reported being charged 15% inflation rates on printer supplies year over year, despite having a contract in place before 2020-2022 inflation. Another customer reported being billed for unnecessary supplies and having difficulty getting them removed from their account.
Overall Experience
Many customers have reported a negative experience with Lewan Technologies, citing poor service, unresponsive customer support, and frustration with the company's billing practices. Several customers have warned others to avoid the company, citing its reputation for being unscrupulous and having a culture of neglecting customer needs in favor of making sales.
