Empowering Businesses Through Innovative Technology Solutions
At The Network Pro, we're dedicated to helping businesses like yours thrive in today's fast-paced digital landscape. With our comprehensive suite of managed IT services, we're committed to providing exceptional support, unparalleled expertise, and customized solutions that drive results.
Our Story
Since 2003, we've been empowering businesses across California and Arizona to reach new heights with our innovative approach to technology management. Our team of highly skilled professionals takes pride in delivering tailored solutions that cater to the unique needs of each organization, from IT consulting and cybersecurity to cloud migrations and infrastructure upgrades. Our commitment to excellence has earned us a reputation as a trusted partner for businesses seeking reliable, scalable, and secure technology solutions.
What Drives Us
We believe that great technology can empower people, reduce risk, and drive business forward. That's why we're dedicated to providing top-notch services that help our clients achieve their goals. Our proactive approach to IT management ensures that our clients' networks are always running at peak performance, minimizing downtime and maximizing productivity.
Our Services
Our comprehensive range of services includes Managed IT, Managed Security & SOC/SIEM, Automation/AI, IT Consulting, Tech Vendor Management, Remote Workforce, IT Infrastructure Upgrades, Backup and Disaster Recovery, Cloud Migrations, Microsoft 365, Audits, Budgeting & Strategic Planning, and Compliance/CMMC Certification. Whether you're looking to optimize your existing IT infrastructure or require expertise in a specific area, we've got you covered.
What Our Clients Say
Don't just take our word for it - our clients rave about our exceptional customer service, expert technical support, and tailored solutions that cater to their unique needs. From law firms to healthcare organizations, our clients trust us to keep their businesses running smoothly and securely.
Disappointing Experience
The reviews criticize the company for its poor professionalism and responsiveness. Customers have reported waiting for hours to get a response to their issues, and there is no sense of urgency in resolving problems. Additionally, there are not enough technicians to cover the workload, resulting in delays and frustration. Some technicians have even been known to ask customers for help in solving the problem, which can exacerbate the issue and cause more harm than good.
Lack of Urgency
The reviewers have expressed their disappointment with the company's lack of urgency in addressing their problems. They have reported having to wait until late in the day, even 5 pm, to receive a response or resolution. This lack of promptness can be very frustrating for customers who are seeking quick and efficient solutions.
Inadequate Support
The reviews also express dissatisfaction with the quality of support provided by the company. Some technicians have been known to take a reactive approach, trying to fix the problem without fully understanding the causes, which can lead to further complications. This lack of expertise and understanding can cause more problems than it solves.
