Your computer problems, solved. Every time, on time.
Madison Computer Works, Inc. has been the go-to computer sales, support, repair, and service company for home users, small to medium businesses, and nonprofit organizations in south-central Wisconsin since 1982. Our mission is to provide our clients with computers that work for them, and we take pride in being Madison's favorite IT company for over three decades.
Our services include computer repair, new equipment sales, and friendly help with computer technology problems. We offer a wide range of products and services to meet our clients' needs, including desktops, notebooks, tablets, servers, printers, software, accessories, computer care plans, on-site service, computer repair, malware removal, networks, data recovery, backup solutions, enhanced services, and managed services.
Business Services
For over 35 years, Madison Computer Works has been providing businesses with the friendly, professional service and IT support they require to keep their computer systems up and running smoothly. Our experienced team can help resolve your IT issues quickly and affordably, whether it's your server, network, router, ISP, security, backups, line of business software, problematic computers, or more.
We provide both in-store and onsite service, as well as remote management packages. Our business services include on-site service, network solutions, managed services, and enhanced services. Our team of experts can help you with backup solutions, Microsoft Office 365, and any other business-related IT needs.
Nonprofit Support
Madison Computer Works specializes in helping non-profit organizations meet their specific computer IT needs professionally and affordably. Our hundreds of nonprofit customers appreciate our expertise and assistance in acquiring inexpensive or discounted software and hardware, as well as our assistance implementing and supporting it.
We understand the unique challenges that non-profit organizations face, and we are committed to providing them with the same level of exceptional service that we provide to our business clients. Our nonprofit services include Office 365 discounts, Tech Soup discounts, new & used computers, and RSVP service & discounts.
Residential Services
We also offer a wide range of residential services to meet the needs of home users. Our residential services include malware removal, computer repair, on-site service, remote support, and more. We are committed to providing our residential clients with the same level of exceptional service that we provide to our business and nonprofit clients.
Location and Hours
Madison Computer Works is located at 353 Island Dr, Madison, WI 53705. Our service hours are Monday-Friday: 9am-5pm, Saturday: CLOSED, and Sunday: CLOSED. Our sales hours are Monday-Friday: 9am-5pm, Saturday: CLOSED, and Sunday: CLOSED.
Company Information
Madison Computer Works is committed to protecting our clients' right to privacy and will protect it when they visit our website. We will never sell any information about our clients or about what pages they visited. When our clients send us an email, we won't intentionally share their email address with anyone without their permission. We will only use their email address to respond to their requests or for internal purposes.
At Madison Computer Works, we are committed to providing our clients with exceptional service and support. We are dedicated to helping our clients' computers work for them, and we are proud to have been serving the south-central Wisconsin community for over 35 years.
Quality of Service
Madison Computer Works has received widespread praise for the quality of their services, with many reviewers expressing satisfaction with the expertise and friendliness of their staff. The technicians are reported to be knowledgeable, efficient, and willing to go the extra mile to resolve issues. Many reviewers have had positive experiences with the team, including Nathan, who is described as extremely knowledgeable and helpful.
Communication
However, some reviewers have expressed frustration with the communication process at Madison Computer Works. One reviewer felt that they did not receive regular updates on the status of their device, with a week passing before they heard back from the store. Another reviewer believed that they should have received a call before an hour's work was done to inform them that the issue could not be replicated.
Pricing
Several reviewers have mentioned that they were satisfied with the prices they paid for services at Madison Computer Works. However, one reviewer was unhappy with the cost of having their issue reoccur despite the attempts made to resolve it.
Customer Service
It is clear that customer service is a top priority at Madison Computer Works, with reviewers praising the kindness, respect, and helpfulness of the staff. The team is reported to be friendly, patient, and willing to take the time needed to answer questions and resolve issues.
