Your IT, Simplified. Your Business, Enhanced.
At Alexaur Technology Services, we understand that a reliable and secure IT infrastructure is crucial for the success of any business. As a family-owned and operated company, we have been providing managed IT services to businesses in West Houston for over 20 years.
Why Choose Us?
At Alexaur Technology Services, we pride ourselves on our commitment to providing exceptional IT support and services to our clients. Here are just a few reasons why businesses choose us:
Quick Response: Our service ticket system allows for rapid response times, with a guaranteed 30-minute response time or less. Our live team is always available to answer your call or resolve issues remotely.
Reputable: With over 100 years of combined IT, cybersecurity, and unified communications experience, our team of experts is dedicated to ensuring your IT systems are secure, up-to-date, and running smoothly.
Proactive Approach: We take a proactive approach to IT support, monitoring your systems for potential issues before they become major problems. This means less downtime and lost productivity for your business.
Customized Solutions: No two businesses are alike, and neither are their IT needs. At Alexaur Technology Services, we take the time to understand your specific business needs and provide customized IT solutions tailored to your unique requirements.
Long-Term Relationships: We value long-term relationships with our clients and strive to build strong, lasting partnerships. Our average client retention rate is over 10 years, a testament to our commitment to providing exceptional service and support.
Expertise: Our team of experts has the experience and expertise to provide comprehensive IT support, including managed IT services, data backup and recovery, VoIP services, and network security.
Personal Touch: At Alexaur Technology Services, we believe in treating our clients like family. Our responsive and courteous team is dedicated to providing personalized service and support, ensuring that you receive the attention and care you deserve.
Community Focus: As a family-owned and operated company, we are deeply committed to the West Houston community and are dedicated to providing our services to local businesses and organizations.
Satisfied Clients: Our clients rave about our services, with many referring us to their colleagues and friends. We invite you to learn more about our services and how we can help your business thrive.
Customer Satisfaction
Many customers have shared their positive experiences with Alexaur, a company that has gone above and beyond to resolve their technical issues.
Technical Support
The technical support provided by Alexaur is often praised for its effectiveness. In the case of Cheryl Merchant, her 22-month-old Dell had a sound card problem, and despite Dell's unwillingness to help, Robert at Alexaur was able to resolve the issue. Cheryl was impressed with the quick and affordable solution, stating that she only had to pay for one hour of labor.
Value for Money
Going the extra mile to resolve customers' issues is not only a testament to the company's commitment to customer satisfaction but also reflects positively on the value for money they offer.
Conclusion
Alexaur has built a reputation for providing exceptional technical support and value for money, as evident from the numerous positive reviews left by satisfied customers.
