Fixing your computer problems, one solution at a time!
At Shared Knowledge, we are committed to providing exceptional computer repair services to individuals and businesses in Winchester, VA, and the surrounding areas. With over 10 years of experience and a combined 35 years of expertise, we have the skills and knowledge to tackle even the most complex technical issues. Our team of experts is dedicated to providing personalized support, education, and solutions to meet the unique needs of each client.
Our Vision
At Shared Knowledge, we believe that technology should be accessible to everyone. We understand that not everyone is a computer expert, and that's why we're here to help. Our goal is to empower individuals and businesses to use their systems to the fullest, and to provide the support and guidance needed to overcome any technical challenges.
Our Services
We offer a wide range of services, including:
- Computer Repair and Virus Removal
- Network Management and Administration
- Computer Classes and Training
- Web Design and Development
- Managed IT Services
- Business Antivirus and Personal Antivirus Solutions
- Wellness Checks and Computer Tune-ups
- Network Administration and Website Design
- Search Engine Optimization and Tech Talk
What Makes Us Unique
What sets us apart is our commitment to education and support. We don't just fix computers; we educate our clients on how to use their systems to the fullest. We take the time to explain what's happening and how to fix it themselves, or we can simply fix it for them. Our goal is to make every interaction with our clients a comfortable learning experience.
Expertise and Customer Service
Shared Knowledge Technical Solutions (SKTS) has received an impressive 5-star rating from multiple customers, highlighting the company's expertise and dedication to customer service. The reviews praise Jerry Hickman, the owner, for his professionalism, genuine desire to understand and meet customer needs, and innovative approach to finding solutions.
Personalized Services
What sets SKTS apart is their ability to offer tailored solutions, rather than just cookie-cutter fixes. Jerry takes the time to assess customers' requirements and craft personalized strategies to address their specific needs. The reviews emphasize the importance of Jerry's expertise, patience, and ability to educate customers on various computer-related topics.
Reliability and Trust
The customers who have worked with SKTS emphasize the company's reliability and trustworthiness. They describe Jerry as "faithful" and "reliable, " and praise him for his ability to communicate effectively, provide explanations, and offer solutions. The reviews also highlight the importance of Jerry's kind and personable nature, making customers feel comfortable and valued.
