Empowering businesses to focus on what matters most - patient care
At Express Computer Repair, we're dedicated to providing quality, affordable computer repairs and on-site IT services to local residential and business customers in the Dallas-Fort Worth area. Our story began in 2001, and since then, we've been committed to building a reputation for excellence, trust, and customer satisfaction.
Our Mission
Our mission is to provide expert computer repair services that cater to the unique needs of our customers. We understand that technology is an integral part of our daily lives, and when it fails, it can be frustrating and disrupt our productivity. That's why we employ qualified technicians who can diagnose the issue and provide an honest evaluation. Our goal is to provide reliable, efficient, and cost-effective solutions that get you back up and running in no time.
Our Services
We offer a comprehensive range of computer repair and IT services designed to meet the diverse needs of our customers. From laptop and desktop repair services for both PC and Mac computers to on-site and remote IT support, we've got you covered. Our services include:
- Computer Repair: Our experienced technicians can diagnose and repair a wide range of computer issues, including viruses, black screens, and hardware failures.
- Back-Up Solutions: We can help you create a reliable back-up system to prevent data loss and ensure business continuity.
- New and Refurbished Computers: We offer custom-built computers tailored to your specific needs and budget, with a faster turnaround time than big-box brands.
- Remote Desktop Support: Our remote desktop support service allows us to diagnose and repair your computer issues remotely, saving you time and hassle.
- Custom Built Computers: We'll work with you to create a computer that meets your specific needs, with the right memory, speed, screen size, and other custom specifications.
- On-Site IT Services: Our team can help you set up your home or office with the right hardware and infrastructure to support your business needs.
What Sets Us Apart
At Express Computer Repair, we're proud of our commitment to excellence, customer satisfaction, and honesty. We're not just a computer repair shop; we're a team of experts who care about our customers and strive to provide personalized service that exceeds their expectations. With over 20,000 happy customers and a satisfaction guarantee, you can trust us to get the job done right.
Poor Customer Service and Unreliable Repairs
Multiple reviewers have expressed frustration and disappointment with the store's customer service and repair work. Some have reported that the shop is often closed, despite posted hours, and that calls and visits are frequently ignored. Others have experienced issues with the quality of repairs, including broken or damaged components, and a lack of transparency about the work being done.
Disputes and Unresolved Issues
Several reviewers have reported disputes with the store owner, Chris, over repairs and refunds. Some have been charged for repairs that were not completed or did not fix the issue, and have been unable to get a refund or resolution. Others have reported feeling bullied or belittled by Chris, who has been accused of being dishonest and untrustworthy.
Positive Experiences
On the other hand, some reviewers have had positive experiences with the store, praising Chris for his honesty, understanding, and willingness to help. A few have reported satisfaction with the quality of repairs and the value for the price.
Software vs. Hardware Issues
One reviewer reported bringing their laptop in for a software issue, but Chris insisted on checking the hardware, resulting in damaged screws and a worse condition than before. This highlights a possible misunderstanding between software and hardware issues, and the importance of clear communication between the customer and repair technician.
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