Transforming the way you do business with exceptional IT solutions
At Virgil's PC & Mac Repair, we pride ourselves on being the leading laptop and PC repair specialists in Hampton Roads. With over 20 years of experience in the industry, our team of professionally qualified technicians has the expertise to repair all makes and models of computers and laptops. We offer top-notch computer support for businesses and organizations, including IT consulting, network support, and non-warranty Apple repair services.
Our commitment to quality and affordability sets us apart from big box stores. We guarantee that our prices are much cheaper than those of our competitors, ensuring that you receive a quality repair of your PC or Mac without breaking the bank. Our team of A+ and Mac Certified technicians has the skills and knowledge to troubleshoot problems, upgrade systems, and repair devices to the latest Apple OS-X.
Our Services
We offer a wide range of services to cater to the diverse needs of our clients. Our services include:
- Computer Repair: We repair all makes and models of computers, including Dell, HP, and Apple products.
- Laptop Repair: Our team can repair or upgrade your laptop, whether it's a MacBook or a Windows-based laptop.
- MAC Repair: We offer non-warranty Apple repair services, including MacBook and Mac Desktop repairs.
- IT Consulting & Network Support: Our team can assist your business with IT assistance, proactive maintenance, and network support.
Our Mission
At Virgil's PC & Mac Repair, our mission is to provide high-quality, affordable repair services to individuals and businesses in Hampton Roads. We strive to build long-term relationships with our clients, providing them with personalized service and tailored solutions to meet their unique needs.
Our Values
- Quality: We are committed to providing high-quality repair services that meet the highest standards of excellence.
- Affordability: We guarantee that our prices are competitive and affordable, ensuring that our clients receive value for their money.
- Customer Satisfaction: We are dedicated to achieving complete customer satisfaction, and we continually improve our processes to meet our clients' evolving needs.
Mixed Reviews for Virgil Computer Repair
Diagnosis and Repair Issues
One customer, Emily Backus, had a negative experience with Virgil Computer Repair. She hired the shop to diagnose a PC that she had moved from Japan to the States, which would not display anything despite turning on. The shop concluded that the GPU, power supply, and memory card were broken, and quoted a repair bill of around $1700. However, when Emily asked the shop to fill out a form for her military claim, stating that the computer was damaged in shipping, the shop refused, citing that they could not commit fraud.
Communication Breakdown
Emily also experienced a communication breakdown with the shop, as she waited for three weeks for the shop to respond to her emails and phone calls regarding the form. When she finally got a response, the shop stated that they would not fill out the form, which led to a delay in her claim.
Positive Experiences
On the other hand, several customers had positive experiences with Virgil Computer Repair. Steve Rowe dropped off his laptop for an overheating issue and was impressed with the quick turnaround and excellent service. Roy Phelps had a fatal hard drive crash, but Sam, the owner, was able to recover and restore all his important files and install a new solid-state hard drive. Michael Oakley, a long-time customer, praised the shop's professionalism, knowledge, and competitive pricing.
